MindFields Global

Robotic Process Automation (RPA) is a software robot or application/tool that can be configured to perform tasks normally performed by a human, using rule-based processes.  The “tool” can be configured to capture and interpret actions of existing applications used in various business processes, just as a human operator would do. These tools can mimic human actions without associated errors. The most important attribute of these tools is audit and logging. Any action or step taken by them can be logged and audited. Human resource can watch and perform a surveillance of each steps and actions of these tools. This feature also differentiates RPA from Straight Through Processing (STP) tools where there is no visibility to human eyes of the steps/action taken by a automated process. Currently, human actions and steps are monitored by automated surveillance mechanisms. Converse will happen in a RPA process. At its highest and simplest level, Robotic Process Automation software...

The key objective of establishing a well-defined Target Operating Model (TOM) is to create an opportunity for client organisations to maximise business value by harnessing the virtual workforce and other organisational resources to best effect, whilst maintaining control over future costs and with stronger risk mitigation strategies. Client organisations and service providers would be well served by establishing a well-structured TOM before transitioning from the robot build and design phase to Business-As-Usual (BAU) / steady state. This is important as the operations team should be made aware of the prerequisites of Robotic process automation i.e. what needs to be completed in advance, well before processes are automated and transitioned from human operators to robot applications. This is possible when a stable IT environment exists and there are no issues with hardware or software systems either operating onpremise or in a cloud based environment. Some of the key areas th...