MindFields Global

There has been a steady increase in Process Automation enabled integrated IT/ BPO engagements in the last year, some at proof of concept stage. Automation capability is now being adopted across all regions and expanding from manufacturing into the services sectors. However, automation deployment has been limited by high set-up costs and lower labour costs, especially in offshore locations.  The market is still nascent, but client organisations are expecting their service providers to embed their RPA capabilities, a move which will reduce costs by around 30- 50% and improve the accuracy of rule- based processes and tasks. IT/BPO service providers are trying to fully gauge the impact of embedding RPA solutions into their service offering. We expect 2018 to be the year when Process Automation becomes a buzzword and even a game-changer for service providers. The potential for significant process efficiencies, cost improvements and flexibility in managing projects will be tremen...

Robotic Process Automation (RPA) is a software robot or application/tool that can be configured to perform tasks normally performed by a human, using rule-based processes.  The “tool” can be configured to capture and interpret actions of existing applications used in various business processes, just as a human operator would do. These tools can mimic human actions without associated errors. The most important attribute of these tools is audit and logging. Any action or step taken by them can be logged and audited. Human resource can watch and perform a surveillance of each steps and actions of these tools. This feature also differentiates RPA from Straight Through Processing (STP) tools where there is no visibility to human eyes of the steps/action taken by a automated process. Currently, human actions and steps are monitored by automated surveillance mechanisms. Converse will happen in a RPA process. At its highest and simplest level, Robotic Process Automation software...

The key objective of establishing a well-defined Target Operating Model (TOM) is to create an opportunity for client organisations to maximise business value by harnessing the virtual workforce and other organisational resources to best effect, whilst maintaining control over future costs and with stronger risk mitigation strategies. Client organisations and service providers would be well served by establishing a well-structured TOM before transitioning from the robot build and design phase to Business-As-Usual (BAU) / steady state. This is important as the operations team should be made aware of the prerequisites of Robotic process automation i.e. what needs to be completed in advance, well before processes are automated and transitioned from human operators to robot applications. This is possible when a stable IT environment exists and there are no issues with hardware or software systems either operating onpremise or in a cloud based environment. Some of the key areas th...

If you look around there is a glut of information on Intelligent Automation and RPA. But businesses still find it challenging to understand how automation can benefit them. Can Artificial Intelligence (AI)-powered tools be made part of their business and operational environments, and contribute to business growth? The answer is yes. Intelligent Automation and Robotic Process Automation , which includes Machine Learning (ML), Machine Vision, Natural Language Processing (NLP) are easily accessible, easy to deploy, are faster and more efficiently than many companies choose to believe. At the same time, Intelligent Automation and RPA is rapidly becoming a part of mainstream business operations, empowering teams and departments — assisting in executing tasks faster and more efficiently. Quite simply, RPA solutions use robotic software to automate a task. They mimic the actions of a human being, and are relatively less intrusive. By taking over repetitive, structured and rules-dependen...